Frequently Asked Questions
Everything you need to know about your Kenneth Cole shopping experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3 to 7 business days within the continental United States. Expedited and overnight shipping options are available at checkout for an additional fee.
What is your return policy for online orders?
We offer a 30-day return window for unworn, unwashed merchandise in its original packaging with all tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the items.
How can I determine my correct size?
Each product page features a detailed 'Size Guide' to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit in our tailored apparel.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout via PayPal, Apple Pay, and Klarna for interest-free installments.